What will my serial number and model information look like?
Your unit should have at least one of the tag versions shown below including the serial and model information. Please locate the information shown outlined in red for the type of tag on your unit.
Elkay is recalling certain water coolers and bottle fillers, sold under the Elkay and Halsey Taylor brand names, that were manufactured between May 2 and June 22, 2017. These units may pose a shock hazard related to the potential breakage of internal grounding screws.
Remedy: Repair by replacing potentially defective screws.
FIRST STEP: CHECK YOUR UNIT'S SERIAL NUMBER
Owners of units received after May 2, 2017 should check the serial numbers using the search tool below. Impacted serial numbers will all start with the first two digits “17”; the third and fourth digits will be either “04”, “05”, or “06”. If your serial number begins with these four digits, you should continue to check the full serial using the check my serial number button below. To find out how to locate the serial number, refer to the the "How to Find Serial Number" document.
*Note – serial numbers are 9 digits – all numerical (EX: 170523456)
Repair involves replacing the unit’s grounding screws. Elkay will send a free repair kit to the owner of impacted units, including replacement screws and instructions that will allow them to replace the potentially defective screws. If the owner is unable to make the repair, Elkay will send out a technician, at Elkay’s expense, to repair the unit(s) at the unit’s location.
NEXT STEPS: If your units are included in the recall, please unplug the units until a repair can be arranged.
If you have questions, please contact us at 800-260-6640 or Recall17@Elkay.com.