How do I know what replacement filter to order for my Elkay bottle filling station, cooler or fountain?
Click here to use our Filter Selection Tool to find your filter.
What kind of water filter is used in Elkay bottle filling stations?
Our WaterSentry® filter is a carbon block filter with a polypropylene prefilter that is rated to NSF 42 and 53 for lead, chlorine taste and odor. We offer a 3,000-gallon filter (51300C) for all our bottle filling stations and a 6,000-gallon high-capacity filter (51600C) specifically for our enhanced bottle filling stations.
What does the filter remove from the water?
Both the WaterSentry 51300C and the 51600C reduce lead, cysts, sediment/particulate and chlorine taste and odor.
How long does a filter last?
Our WaterSentry 51300C filter is rated for 3,000 gallons which is approximately 19,200 20-oz. bottles. Our WaterSentry 51600C filter is rated for 6,000 gallons which is approximately 38,400 20-oz. bottles. Actual filter life depends on usage. We recommend changing the filter at least once a year.
What do the lights mean on the bottle filling station? How do I know if the water is safe to drink?
Green LED: Your filter is working.
Yellow LED: Your filter should be changed.
Red LED: Filter has reached end of life and may no longer be effective.
Flashing Red: Only applies to P-SKU’s.
How do I reset the visual filter monitor light?
Enhanced bottle filling stations include FillSafe™ recognition, a feature that detects when a new Elkay filter is installed and automatically resets the filter monitor light from red back to green. Original bottle filling stations require just a few easy steps. Click here to watch our instructional video.
How easy is it to change the filter?
Replacing your filter is as easy.
- Turn off the water supply; dispense water to relieve pressure.
- Turn used filter counterclockwise 1/4 turn to remove from filter head.
- Remove cap from new filter and use to seal used filter.
- Write the date of filter installation on the label. Insert new filter into existing filter head and turn fully clockwise so the label with date is clearly visible.
- Turn on water supply and run water for 10 minutes to purge air and fine carbon particles from filter.
- Reset the filter monitor, if necessary. See the Use Manual for your specific drinking water unit for instructions.
Enhanced models feature our FillSafe filter recognition that automatically identifies when a new filter is present and updates the LED light back to green. Click here to watch the video tutorial.
Do I have to buy the filter from Elkay?
We recommend using a genuine Elkay filter. Our filters are designed and manufactured to work within Elkay units and provide optimum performance. To purchase filters, click here or call 800-834-4816.
I ordered a replacement Elkay filter for my Elkay unit, and it is shorter than the original filter? Will it still work?
Yes. Our filters were redesigned from 12" to 9" to be more compact. They will still fit your Elkay unit and maintain current filter performance and compliance.
Can I add a filter to a non-filtered Elkay bottle filling station, cooler or fountain?
Yes. Elkay offers filter retrofit kits that can be added to many existing Elkay water delivery products. The EWF3000 Filter System Kit converts a non-filtered bottle filler into a filtered unit. The EWF172 Filter System Kit converts a non-filtered cooler or fountain into a filtered unit. See table below for all retrofit options.
Can I update a non-filtered cooler to a filtered bottle filling station all at once?
Yes, refer to our Retrofit Bottle Filling Stations Compatibility Guide to find the right product for you.