Elkay EZH2O In-Wall Bottle Filling Station, Filtered Refrigerated Stainless

Thank you for your question on the Elkay LZWSM8K EZH2O In-Wall Bottle Filling Station. This could be a wet or dirty optical sensor that would just need to be dried or could be cleaned with white vinegar if there is a buildup on it. If that does not resolve the problem, it could be a scratched lens or an issue with the IR board. If cleaning the lens does not help, you can also contact our Tech Services and they will be happy to walk you through the other solutions. They can be reached at: 800-260-6640 and select Option 3. Please call while you are at the unit in question as our Tech Services representative may have questions in order to help you properly.

Thank you for your question on the Elkay LZWSM8K EZH2O In-Wall Bottle Filling Station. It is based on time. The unit is programmed to run for 20 seconds and is hard programmed so it cannot be changed.

Thank you for your question on the EZWSM8K. We have the front, top, and side CAD files and the BIM files available on the product page under the Downloads tab.

Thank you for your question on the EZWSMDK. Yes, the LZWSMDK is the filtered version of this model. https://www.elkay.com/products/lzwsmdk.html

Thank you for your question on the LZWSM8K. I have included a link to our Help Center article on replacing a filter which also includes resetting the filter status. You can also contact our Tech Services for further assistance. They can be reached at: 800-260-6640 and select Option 3. Please call while you are at the unit in question as our Tech Services representative may have questions in order to help you properly. https://helpcenter.elkay.com/hc/en-us/articles/360002271933-How-to-Replace-an-Elkay-ezH2O-Water-Filter

Thank you for your question on the LZWSM8PK. The LZWSM8PK is the stand-alone bottle filler. The lower louvered panel is shorter than the other unit. The LZWSM8K is supplied with bilevel architectural fountains (LZWS-SS28K). The lower louvered panel has a different height to meet the louvered panel on the refrigerated fountains.

Thank you for your question on the LZWSM8PK. You will need to order the below parts, which will include a replacement alcove as it will more than likely be damaged in the removal of the damaged grate and basin. Please contact our friendly Customer Care team directly and they will be able to assist you further in ordering the replacement parts needed. They can be reached at: 800-476-4106 or Email: CustCare@Elkay.com. 1 1000002587 Drain tray 1 0000000033 Drain cover kit 6 1000003493 Pal nuts 1 1000005513 Alcove kit

Hi Nicky, thank you for inquiring about Elkay’s LZWSM8K bottle filler. As you can imagine, these units are very popular, especially with the touchless bottle filler operation. The most accurate lead time information can be provided by reaching out to your local sales rep or contacting our Customer Care team. You can find your local sales office here: https://applications.elkay.com/sales-rep-locator or contact our Customer Care team via email to productsolutions@elkay.com or phone 1-800-476-4106.