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Elkay 3-1/2" Disposal Stopper / Strainer for use with Perfect Drain or InSinkErator® Disposal Satin Finish
|Accessory Type||Drains + Waste Fittings|
|Shipping Dimensions||L: 3-1/2"
|Approximate Shipping Weight (lbs)||0.50|
When we use the stopper/strainer assembly it doesn't drain, and it also gets really stuck in the lower gasket. There is no flappy guard like you’d normally see. Are we missing something??
Hello Linda K - We're so sorry to hear about your experience. Customer satisfaction and product quality are our top priority and we'd love to help you resolve this issue. We invite you to contact our Customer Care department to discuss this issue further. They can be reached at Phone: 800-476-4106 or Email: CustCare@Elkay.com. Thank you for your feedback.
Date published: 2019-02-26
What goes at the bottom of the stem to hold it all together? Ours got pulled off and went down the drain. Rubber gasket/ o-ring, c-clamp, other?
Hello - We are sorry to hear about this. We'd love the opportunity to try and make it right. Please reach out to friendly customer care team at 800.223.5529 or Consumer@Elkay.com. The team is anticipating your call and ready to assist with what you need. We look forward to hearing from you!
Date published: 2019-01-02
LKDS35 disposal stopper: Does the black plastic fitting (with the "Y" grid) remain in place with the rubber collar gasket when the disposal is in use or come out when the stopper is removed? The instructions are not clear regarding this interface.
Hello Arthur - It is all attached so it comes out as one piece. Thank you for your question!
Date published: 2018-10-03